WARRANTY CONDITIONS FOR MATTRESS DISTRIBUTORS
We are committed to providing high-quality mattress products along with a clear and transparent warranty policy for our distributing agents. To ensure warranty rights for customers and agents, please comply with the following warranty conditions:
Warranty Period
The mattress is warranted for a period of 5 to 10 years from the date of purchase, depending on the specific product line.
The warranty period applies to manufacturing defects or material faults from the manufacturer.Warranty Conditions
The warranty only applies in the following cases:
The mattress is depressed by more than 20% compared to its original height due to manufacturing defects.Structural defects such as broken springs, damaged mattress frame, loose seams (manufacturing defects).The product was purchased and distributed through our official distribution system.Cracks, tears, or damage to the mattress not caused by external factors or misuse.Warranty Conditions Not Apply
The warranty will not apply in the following cases:
The mattress is damaged due to misuse, improper care, or use for unintended purposes.The mattress is dirty, waterlogged, moldy, or shows signs of abuse.Damage during transportation or by third parties not covered by the manufacturer’s warranty.The product has been altered, repaired, or interfered with without our consent.Warranty Process
When agents receive a warranty request from customers, please check and provide complete information such as: purchase invoice, images of the defective product, and customer information.
After receiving complete information, we will conduct a verification and confirm the warranty defect.The warranty processing time will be from 7 to 15 working days from the date of defect confirmation.The warranty product will be repaired or replaced depending on the extent of the damage.Warranty Costs
Warranty is free for defects covered under the warranty within the warranty period.
Any additional costs incurred beyond the warranty coverage or after the warranty period will be the customer's responsibility.Warranty Contact Information
Agents can directly contact our customer service department via:
Hotline: 0933 386 098Email: nv.moc.vfef@moorwohsvfefAddress: 117 Dien Bien Phu, Ward 15, Binh Thanh District, Ho Chi Minh City.We are always committed to providing maximum support to our agents in delivering after-sales service and product warranty.
